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Privacy Policy

Table of contents

This document contains the privacy policy of the Atlab Group. Please feel free to browse the policy. If you are looking for specific information, you may use the following links, which will take you directly to individual sections of this policy.

Introduction
General principles
Transfer of personal data to third parties and/or other countries
Personal data collected online from children under the age of 13
Cookies
Review and update of personal data
Data security
Delivery conditions
Cancellation policy
Miscellaneous

 

Introduction
This policy governs any kind of processing (including collection, use, transfer, storage and deletion) of personally identifiable information (any information that may be used to identify a physical person, and any other information associated therewith) about natural persons, which are either consumers of Atlab products or services, or representatives of our cooperation partners ("personal data"), by all business units and entities within the Atlab Group. This policy applies to our processing of personal data collected through any means, actively as well as passively, online as well as offline, from persons located anywhere in the world. Any question regarding our processing of personal data may be directed to:

Atlab
P.O.Box 122399
Suite No. 109, Atrium Center,
Bank Street, Bur Dubai,
Dubai, UAE
Tel:+ 971 4 3860006
Email: webstore@atlabme.com

 

General principles
Generally, the Atlab Group will be guided by the following principles when processing personal data:

 

  1. We will only collect personal data [name, contact address, email id] for specific and specified purposes;
  2. We will not collect personal data beyond what is necessary to accomplish those purposes;
  3. We will not use personal data for purposes other than that for which the data was collected, except as stated herein, or with prior consent;
  4. We will not transfer personal data to third parties or across borders, except as stated herein, or with prior consent;
  5. We will seek to verify and/or update personal data periodically, and we will accept requests for amendments of personal data;
  6. We will apply high technical standards to make our processing of personal data secure;
  7. Except when stated herein, we will not store personal data in identifiable form longer than is necessary to accomplish its purpose, or as is required by law;
  8. The details collected do not include the credit card details of the customers and those details will not be stored, sold, shared, rented or leased to any third parties.

 

The Atlab Group encourages families to visit our atlabme.com sites together as a shared activity.

Transfer of personal data to third parties and/or other countries
As a general principle, we process personal data in order to facilitate or improve the Atlab Group’s offerings and services to you. We do purchase supplementary data from public sources to complement our data bases.

We do not process personal data on behalf of third parties, nor do we sell personal data to, or share personal data with, third parties for their own, independent use.

We do share personal data with third party vendors when it is necessary to provide services that we don’t perform ourselves, e.g. shipping of Atlab’s products, mailing of Atlab’s Magazines, etc.

We also use third party data hosting companies to store personal data collected by us in their servers, and to do data validation checks for us.

We undertake or commission consumer research projects from time to time and we may share personal data with third party research companies for this purpose. Also, such third party research companies may host survey data in their data bases on our behalf.

All data transfers to third party vendors or partners, including those listed as examples above will be subject to a written contract between us and the third party vendor or partner in question, and the vendor or partner will not have any authority to use such personal data for any purpose other than as instructed by us.

When relevant, personal information may be shared among the business units and entities inside the Atlab Group.

We will disclose personal data when legally obligated to do so under subpoena or court order, or for law enforcement purposes.

Personal data collected online from children under the age of 13
When a child under the age of 13 (or such higher age as may be determined by local law; in the following, the age 13 is used as the common denominator for easy reference) contacts the Atlab Group online, for example to participate in a contest or to ask a question, we will collect that child's email address and the e-mail address of the child's parent or guardian. We will use the child's e-mail address only for the purpose for which it was collected, and we will use the e-mail address of the parents or guardians only to provide notification about the child's contact with us, and to provide notification of the types and uses of personal data collected, if and as required by law.

As a parent or guardian of a child under the age of 13 from whom we have collected personal data, you have the right to review and have deleted such personal data, and to refuse to permit further collection or use of such personal data. To do so, you should contact us by clicking here Parents and guardians who wish to review personal data concerning their children will be required to specify the usernames and passwords of the children concerned, and to provide their own e-mail address for verification and contact purposes.

 

We cannot and will not establish conditions that will require or encourage children to disclose personal data over and above what is reasonably necessary to participate in any activity features on our web sites.

Children under 13 years of age are allowed to participate in contests. However, if such a child wins, notification will be sent to the parent or guardian's e-mail address (provided by the child when he/she enters the contest). Also, we will not ask the child for any personal data beyond e-mail addresses without obtaining prior parental consent. Any personal data obtained from children and parents during contests will be kept until the contest ends and prizes are delivered, and then it will be deleted.

If any online activity offered by us will allow children under the age of 13 to reveal personal data publicly (for example via un-moderated chat rooms or bulletin boards), we will obtain parental consent before allowing the child to participate. Currently, all such activities are moderated, monitored and/or screened.

 

Cookies
We use cookies on our websites. Cookies are small data files that your browser places on your computer or device. A cookie itself does not contain or collect information. However, when it is read by a server via a web browser it can help a website deliver a more user-friendly service – for example, remembering previous purchases or account details.

We use cookies in order to remember your choices, to give you a better user experience by improving our web sites and for providing content more accurately suited to your needs.

This means we use cookies in order to remember:

Some cookies last until you close your browser, others are stored for longer. Our maximum cookie age is 400 days – as we want to make sure that you can find your information if you only visit us approximately once a year.

We use third party companies as suppliers for some of our functions. Their use of the data is controlled by our contract with them and they are only allowed to use the data strictly for the purpose we have stated .e.g. the data is not used in connection with data from other companies and we are not tracking user behavior outside our own sites.

Most browsers automatically accept cookies. You can prevent cookies from being stored on your computer or device by setting your browser to not accept cookies. Some browsers provide a mode where cookies are always deleted after a visit. This is called InPrivate in Internet Explorer version 8 and newer; Incognito in Google Chrome version 10 and newer; Private Browsing in Firefox version 3.5 and newer; Private Browsing in Safari version 2 and newer and Private Browsing in Opera version 10.5 and newer.

The exact instructions for this can be found in the manual for your browser. You can delete cookies already on your computer or device at any time. If you choose not to accept cookies at all, you can still visit our website, however we cannot guarantee an optimum experience without cookies.

Review and update of personal data
You may always contact us to review and update personal data we may have stored about you. You may contact our Atlab Consumer Service at

Attn: Atlab Consumer Service webstore@atlabme.com
Please note that prior to accessing and making changes to your account, we must verify your identity properly. It may take up to 10 business days before changes take effect.

Data security
Shopping Security

All external transmissions of personal data facilitated by us are protected by encryption.

All data storage, at Atlab Group operated computer facilities as well as at business partner facilities, will be subject to written contracts.

Generally, processing of personal data will take place in accordance with applicable legislation and best practices concerning data security.

Credit card information is directed to one or more approved and certified service provider(s), and will not be stored by us for longer than it takes to process the data.

Handling of personal data is controlled by documented policies and procedures, including strict physical and logical access control, security back-up, failover, anti-malware protection, monitoring and vulnerability detection mechanisms.

We take the security of customer information very seriously. Our checkout process is protected by SSL encryption technology. We adhere to the credit card industry’s best practices, which includes displaying the last four digits only of a credit card number when we confirm orders.

Delivery conditions
Once the order is confirmed, the customer will get a Tracking code by email using which he can track the progress of delivery of his order.
We make use of the FedEx services for delivering the products to our customers. It will take about 4-6 working days for the delivery from the time of order confirmation.

Cancellation policy
Under any circumstance, once the company dispatch the ordered merchandise, the cancellation will not be possible. In that case, the customer can follow the return policy.

Miscellaneous
The Atlab Group may need to change its data processing policy from time to time to keep up with the ways in which we collect, use, transfer, store and/or delete personal data. If policy changes are made, which would materially and adversely affect the privacy of individuals to whom this policy applies, we will endeavor to give notice of such changes to all individuals concerned.